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Terms and Conditions


You are encouraged to carefully review the full text of our Information & Conditions. Payment of deposit and/or final payment are an acknowledgement of receipt of these information & conditions and constitutes acceptance of such as outlined. Nexus Holidays departures are priced in USD dollars.


Package Tour Fare Includes


·         International air transportation:  
Round trip transpacific air from designated gateway to destination per tour itinerary. "Land Only" Package does not include the international flight.



·         Internal transportation: 
All internal flights in the package are included per itinerary (unless specified). Private motor coach land travel, private transfers between airport and hotel, and all domestic transportation within tour are included.



·         Accommodations: 
Hotel and cruise accommodations are included in the tour cost, based on standard twin-sharing rooms with private facilities. Tour fares shown are quoted on a per person (pp) double occupancy (do) rate (two people sharing one room). Rate for triple occupancy is as same as that for double occupancy. Some hotels don’t provide triple rooms, please contact us for details. Single occupancy is subject to Single Supplement charge. Triple room is a standard twin-sharing room adding a rollaway bed (cot). The standard room at some hotels may be smaller than that in North America so it is tight to have three beds in one room.



·         Sightseeing & Admissions fees: 
Comprehensive sightseeing, cruise and shore excursions (where applicable),and evening shows including admission/entrance fees are included per itinerary (unless specified). The arrangements of these programs are determined by local tour operator and are based on local circumstances such as weather, traffic, holidays, etc.



·         Meals: 
Daily meals and local flavors are included as specified in the itinerary. Meal codes are: B=Breakfast, L=Lunch, D=Diner, IM=In-Flight Meals. Breakfast is usually buffet style served inside your hotel. Lunch and dinner are usually served at local restaurants with Chinese "family style" set menu meals including one glass of selected beverages per person.



·         Escorting/Guiding Services: 
Local guides are English speaking (unless specified) assigned along the trip to offer local guiding services.




Tour fare does not include 
Visa processing fee; Airfare between your home city and the designated USA gateways; optional travel insurance; gratuities to your tour guides, drivers and porters; items of personal nature such as laundry, room service, phone bills, excess baggage charges, optional tours, and all other items and/or services not specifically listed in the itinerary.




Charge for Children 
For Children 11 years and under(no extra bed) the cost is 85% of a regular adult price(applicable for regular tour packages). For promotion tour package, child fare will be the same as adult. Lap child under 2 years of age will have no seat and bed on airplane and at hotels. Child 12 years and older is considered adult; adult rate applies. 
**Not apply for Travelzoo deals and other promotions**




Passenger Information 
Please note Nexus Holidays requires you to provide your FULL passport names as appearing exactly on your passport. We require and ONLY need your passport name. Failure to do so will result in denial of boarding and the passenger takes full responsibility.




It is passengers' responsibility to double check with Nexus Holidays to make sure you provide the exact names as appearing on your passport when you make an online booking or reserve the tour over the phone. Please note your passport names must be provided correctly in the first place and the names you provided will be used to book your air portion of your trip after we receive your tour deposit. Nexus Holidays will not verify your name spelling when receive your passport later.




When you receive the tour invoice, you must check again and make sure the names appearing on the invoice match exactly your passport names. 
Upon receipt of the airline ticket before departure, you should perform the check of name spellings, flight segments, travel dates, etc. and contact us immediately if there is any discrepancy. Please note it is your sole responsibility to make sure all travel information is correct on your travel documents.




Special Request:
If there are any special requests regarding food, hotel rooms, etc. Please let us know at the time of your booking, while we'll do our best to accommodate your need and please note that such requests can't be guaranteed.




Methods of Payment 
Tour prices listed are in US dollars. Master Card, Visa, personal/company check, bank draft and electronic bank wire are all acceptable forms of payment.




Reservation  
A non-refundable deposit of $300 per person is required to secure your reservation. Reservation will not be confirmed until your deposit is cleared with our company. To secure a reservation on a trip departing within 60 days, full payment is required at the time of booking.


Nexus Holidays reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.

**Not apply for Travelzoo deals and other promotions (For Travelzoo deals and other promotions , full tour payment is required during booking)**


Air-inclusive Package Payment

In addition to paying the deposit amount, for air-inclusive packages, additional payment may be required for international flights before the final balance due date. Full air payment is required at the time of issuing the flight tickets. Any cancellation or changes to the flight schedule will result in airline penalties at your own expense.

Please note: For certain special promotion deals and Travel Zoo Deals, all sales are final and the full payment are required at the time of booking made and the tour package is totally non-refundable and non-transferable.

 


Final Payment 
Final payment is due 60 days prior to departure. To take advantage of our cash discount rate simply make the balance payment by checks and bank draft in the cash discount amount as indicated on your invoice to arrive in our company by payment due date. If you wish to pay your balance by a credit card, please contact Nexus Holidays one week prior to the balance payment due date so we can send the credit card form or link to you. Reservation is subject to cancellation if final payment is not received by due date; the deposit will be forfeited. 
**Not apply for Travelzoo deals and other promotions ( For Travelzoo deals and other promotions , full tour payment is required during booking)**




Modification: 
Certain options can be modified after the reservation is made:

1. Optional Tours/Excursions and Airport Transfer Services may be added up/may be cancelled up to 7 days prior to the departure date. After the full payment has been made it will result in a 15% fee.

2. Hotel/Room Upgrades may be added up to 45 days prior to the departure date and base on hotels availabilities. After the reservation has been paid in full, Hotel/Room Upgrades cannot be cancelled and it's a non-refundable. 

3. All entry visa processing service can be added 60 days prior to the departure date. 

4. Travel insurance can be added or deleted before the final full payment is made.



Amendment & Booking Fees

If you vary your booking, other than by transferring your tour package, tour departure date or name transfers, an amendment fee of $50.00 applies.
 Amendments made within 60 days or less before the tour date of departure will incur heavy penalties.


Transferring between tours (61 days or more) incurs a $100 per person administration fee plus any air/hotel/cruise/train ticket cost. Transfer fees must be paid at the time of change.


Transferring between tours within 60 days or less of the tour departure date will be regarded as a cancellation.


Reissue of airline tickets - from $300 per person (other fees may apply).

Once a booking is confirmed, name transfers are not permitted as this will be regarded as a cancellation.

**Not apply for Travelzoo deals and other promotions (For Travelzoo deals and other promotions , tour payment is non-refundable, trip insurance is highly recommended)**



Cancellation by Customer Notification of tour cancellation for any reason must be in writing. Verbal cancellation by phone is not acceptable. Any cancellation refunds will be calculated from the date the written cancellation is received in our offices. 
Traveler(s) unable to complete the vacation for any reason acknowledge that any and all unused portion(s) of the vacation package is neither refundable nor exchangeable.


More than 60 days prior to departure; loss of deposit plus any administration fees.

Between 59-40 days prior to departure; loss of deposit and 50% of total tour fare plus the cost of the air/hotel/train/cruise tickets.

Between 39-20 days prior to departure; loss of deposit and 75% of total tour fare plus the cost of the air/hotel/train/cruise tickets.

19 days or less prior to departure; 100% of total tour cost.

In addition to the above tour cancellation and change charges, the travelers will be wholly liable for any additional cancellation penalty fee or service charges such as airlines, hotels, cruises, trains and/or ground operators that have already been issued or service has been confirmed at the time of cancellation (regardless of number of days prior to departure). Nexus Holidays reserves the right to have the airline tickets issued by us or its authorized agent issue airline tickets immediately upon receipt of your tour payment.

In the event of your travel companion or roommate cancelling the trip, you will be responsible for the additional resultant single supplement charge.

Please note: **Not apply for Travelzoo deals and other promotions (For Travelzoo deals and other promotions , tour payment is non-refundable, trip insurance is highly recommended)**


Cancellation by Nexus Holidays

Nexus Holidays reserves the right to cancel or vary a tour prior to departure due to insufficient numbers. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable Nexus Holidays will refund the full price paid, less visa cost. If a tour is cancelled due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Nexus Holidays will refund all monies except visa cost and any cancellation fees levied by airlines and other third parties. Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Nexus Holidays shall not be liable for any claim arising from such events.


Refusal of Carriage

Nexus Holidays retains the right to remove customers from our group for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behavior, or the carriage of prohibited substances and materials.


Hotel Descriptions, Maps & Pictures

Any hotel descriptions are based on current hotel guides provided by suppliers and contractual agreements. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. Nexus Holidays has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are.


Travel Insurance

Nexus Holidays strongly recommends that all customers be adequately covered by insurance for the duration of the their travel arrangements. Nexus Holidays cannot be made liable for any cost incurred by the customer on any tour if not adequately insured.


Health Requirements

All customers must possess physical and mental fitness well enough to travel and are required to familiarize themselves with any health requirements specific to the countries being visited. Customers with a pre-existing medical condition that affects their fitness to travel, or any medical/dietary requirements must advise Nexus Holidays when booking their tour and may be required to provide written confirmation from their doctor that they are fit to travel. All customers should visit their doctor to confirm that they are physically able to undertake the day-to-day requirements of the tour. Should any ailments either exist at the time of booking, or arise before their departure from U.S.A., the customer must inform Nexus Holidays of these in writing.



Travelers Needing Special Assistance 
Nexus Holidays regrets that it cannot provide individual assistance to a guest for walking, wheelchairs, motorized scooters, dining and other personal needs. Guest needing such assistance must report to Nexus Holidays when booking the tour and must be accompanied by an able companion who will assist them. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters.



Baggage


Baggage is at the owner’s responsibility throughout the tour, we assume no liability for loss or damage to baggage or delay of baggage in transit to and from or while on a tour. Generally, baggage allowance varies from airlines to airlines. For up-to-date baggage allowance restrictions, always check with the appropriate airline for the latest regulations. Baggage allowance varies by airline and is subject to change at any time. Some airlines may impose additional charges if you choose to check in any baggage. Please contact your airline or refer to its website for detailed information regarding your airline's checked baggage policies prior to departure. Excess baggage charge and insurance is the traveler's responsibility. 
Due to the bus space limitations and for your travel convenience, we strongly recommend one check-in luggage and one small hand-carry item per person.



Travel Documents

A passport with a minimum of six months validity is required for customers travelling to all countries in our programme. Non-USA passport holders will incur additional fees. Visa costs are not included in tour packages unless otherwise explicitly stated. If passports are not received by Nexus Holidays 60 days prior to departure, at the specified time the customer may be required to pay an urgent visa processing fee. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the customer. Nexus Holidays accepts no responsibility for any failure in this respect. Nexus Holidays does not issue foreign visas. We only submit passports and application forms for visas to be issued by the relevant authorities. Nexus Holidays cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability.


 Itinerary Changes

the day-by-day itinerary provided on our website is preliminary and subject to adjustment and change. Nexus Holidays reserves the right to make substitution with hotel/cruise ship of equal standard and quality. There will be no refunds for any difference in the cost of those accommodations. Local tour arrangements are determined by local tour operators and are based on local circumstances such as weather, traffic, holidays, etc.

  

Single Traveller

If travelling alone a single supplement surcharge will apply. Single supplement fees are also applicable for any rail or cruise components and cannot be waived.


Tipping


Tipping is a firm and expected element in the tourism industry today. Tipping can be pre-paid in US dollars prior to your departure date. The amount payable for each tour is shown in the tour descriptions and Nexus Holidays will advise the exact amount required per person at the time of booking. Tipping amounts are based on the tour itinerary and length and are subject to change. 
**Not apply for Travelzoo deals and other promotions ( For Travelzoo deals and other promotions , tips are prepaid)**



Shopping

Nexus Holidays and its employees are not qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customer’s own risk and at all times the customer must use their own discretion.


Airlines

Airlines do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from Nexus Holidays or as having any legal relationship with such a purchaser. Frequent flyer miles may not be accrued on packaged fares.


Addresses

By providing email and postal addresses on the Reservation Form, you have agreed to receive correspondence from Nexus Holidays which may contain marketing, specials and promotional material.


Brochure Validity

Tour itineraries and prices in the brochure/on the website are accurate at the time of publishing and prices are based on exchange rates as of December of the previous year. Once a customer has paid in full, the price of the tour is guaranteed, subject to any tax changes or levies imposed by any government or their agencies or any airline. The prices for tours in the following year are subject to change without notice. Nexus Holidays reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond their control.



Documents 
Final documents including air tickets, hotel lists, final tour itinerary, clothing suggestions, reading list and other pertinent information will be mailed or emailed to you approximately two weeks prior to departure.




Photography on the tour 
From time to time, Nexus Holidays will photograph the tour and tour related activities. All travelers consent to the use of their likeness on Nexus Holidays website and in our publications unless they specifically indicate their preference in writing prior to departure. 



Legal 
Nexus Holidays shall not be in any way liable for any inconvenience, accidents, loss, personal injury or property damage to you or to those traveling with you in course of the trip resulting directly or indirectly from any occurrences or conditions including but not limited to delays, cancellations, change of schedule, overbooking or downgrading of accommodations, mechanical or construction breakdown, default of any third parties, criminal or terrorist activities, acts of governmental authority, social or labor unrest, hygiene, disease, customs regulations, weather conditions, Acts of God, or any other actions, omissions or conditions beyond the control of Nexus Holidays.


Nexus Holidays shall not be held responsible for any potential risks and/or hazards associated with travel to destinations covered in our tour programs where unanticipated events may occur. Clients must be aware that there may be different living standards and practices outside of their home country including but not limited to standards of quality, hygiene, safety, medical treatment, provision of utilities such as water, electricity, accommodation, food preparations and services of all kinds. In consideration for embarking upon travel for which you have sought the assistance of Nexus Holidays you hereby agrees to voluntarily assume all risks involved in such travel, whether expected or unexpected, or whether directly or indirectly the result of such travel.

Nexus Holidays reserves the right to change the departure date of any trip, withdraw any tours, alter tour itinerary, and substitute hotels, airlines, cruise ship, land travel operators, and any aspect of your tour package for the convenience of the operation of tours. In the event of cancellation, alteration or substitution of such services due to the operation of the Suppliers, delays, weather, act of government authority or other causes of whatever nature beyond the control of Nexus Holidays. Comparable services would be offered; and, there shall be no refund or penalties in this connection. Nexus Holidays reserves the right to decline to accept, or retain any person as tour member if such person's physical or mental conditions, in our opinion, impede the operation of the tour. Nexus Holidays reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by Nexus Holidays. Doing so will constitute full settlement with the tour member.

Airlines, cruise lines, rail, motor coach and other transportation carriers concerned shall not be liable for any act, omission or event during the time the passengers are not on board their planes, cruise ship or conveyances. All transportation carriers herein mentioned shall have or incur no responsibility for liability to any traveler aside from their liability as common carriers.

Hotel and cruise ship profiles are based upon information provided to Nexus Holidays. by hotels and cruise ships, or their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. Nexus Holidays does its best to maintain current information, however, is not responsible for any inaccuracies, changes in features or amenities, or images provided by third parties.

Payment of the required deposit constitutes consent to all provisions of the conditions and general information contained herein for all travelers covered by the payment. The General Conditions under which you agree to utilize the services of Nexus Holidays in arranging the tours may not be amended in any way except in writing signed by an authorized officer of Tour Beyond, Inc.

The Agency reserves the right to modify this Terms & Conditions at any time and Customer's continued use of this service will be conditioned upon the Terms & Conditions in force at the time of use.

Nexus Holidays makes every effort to ensure accuracy on the website and brochure; however, Nexus Holidays cannot be held responsible for any errors or omissions in the publications.


Claims & Jurisdiction 
All claims against Nexus Holidays Group Inc. must be filed in writing within 30 days after completion of the tour. By utilizing the services of Nexus Holidays. you agree that the exclusive venue for all claims, actions or proceedings against Nexus Holidays. of whatsoever nature arising out of this contract shall be the Province of Ontario; and, such claim actions or proceedings shall be determined according to the laws and jurisdiction of the Province of Ontario.




Limitation of Liability 
By booking one of these vacation packages, you acknowledge that in all events Nexus Holidays Inc. shall not be liable for any consequential, psychological or emotional damage and that the sole extent of liability of Nexus Holidays. shall never exceed the amount actually paid by you to Nexus Holidays Group Inc.








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